Ocean Support

1. Open and read the email from your healthcare provider
2. If they include any personal health information or need you to complete forms, there will be a blue weblink in the body of the message. Clicking on the link will take you to an encrypted page where you can see your secure messages and forms. 
3. To access your secure message, enter your date of birth. Depending on the provider, there may be additional security questions to validate your identity. 
4. Read over the secure message. If there are any attachments, download the files via "Download" button before proceeding. 
5. Click "Next" to move on to your forms. If there are no forms, you can close the window. 

Once your forms are complete, your responses will be automatically sent into your patient record for the provider to review. 

1. Go to your healthcare provider's online booking portal (this is located on our website under online booking) and click "Book an Appointment".
2. Enter your first and last name, date of birth, and health number.
3. Pick the provider you want to see.
4. Pick your appointment type, answer additional questions, and complete forms (if applicable).
5. Pick a date and time for the appointment.
6. Check your email to make sure it's spelled correctly and book your appointment.

You will receive a confirmation email with your appointment details. If you need to cancel or reschedule, you can use the link provided in the confirmation email. 

Inbox: this is where all of your messages appear when you sign into your e-mail account

E-mail: this is the electronic message that appears when you open your e-mail browser and look in your inbox. You receive 'e-mails' from Mapleton Health Centre as a notification when your provider wants to communicate with you through Ocean. E-mail is not secure, it is simply a way that we notify that you have a message. DO NOT respond to e-mails from Mapleton Health Centre, please respond to the secure message. 

Secure Message: this is the message that the provider is wanting you to access when you sign into Ocean. When you receive a secure message and need to reply to it, please do so in Ocean, not via e-mail. The instructions on how to do this are available in the "How-To" section. 

E-form: an e-form is a type of survey that automatically and securely inputs your responses into your patient chart so that your provider can access the information when meeting with you. When your provider asks you to complete an e-form, it is so that they may review your chart prior to your appointment to ensure that more time is dedicated to your needs, rather than collecting information.